Elliott Group Brochure ROI 052022 T.2 - Flipbook - Page 16
Elliott Group | A Tradition in Construction
Cavan | Dublin | Cork | London | Birmingham
elliottgroup.com
Aftercare
Owen Walsh
Aftercare Manager
At Elliott Group, We recognise that one of the most critical stages
in a project is when occupants move into a new building and
have to settle into their new environment.
That’s why we offer a dedicated Aftercare Division to support
you during the early weeks of occupation. Our Aftercare Division
provides a personal and immediate response service, offering
in-person communication and assistance. The team will be
on hand in the weeks before handover to ensure a thorough
understanding of building operations and to liaise with the client
and 昀椀t out teams.
Elliott Group | Aftercare Division
1 | Investigation
At Elliott Group, every project receives comprehensive
Aftercare service and a 12-month Defect Liability plan.
Weekly, a member of our Aftercare team will reach out to
building management to address any snags or defects.
All potential snags or defects undergo a comprehensive
investigation to determine their nature, whether they should
be categorised as a snag or assigned to maintenance.
Our Aftercare team receives full support from both our
Procurement and Construction/Fit Out teams, leveraging
their wealth of experience and knowledge to swiftly and
ef昀椀ciently resolve any issues that arise.
Each snag is prioritized based on its nature, ensuring
that the appropriate response and solution are provided
ef昀椀ciently.
We are dedicated to delivering a personal and professional
service with direct communication and thoroughly
documented processes and activities.
If our Aftercare team cannot resolve the issue personally,
we leverage our trusted network to assign the appropriate
subcontractor or specialist, guaranteeing expert assistance.
2 | Priority Allocation
3 | Expert Involvement
4 | Client Communication
We maintain transparent communication with the client’s
building management contact, providing regular updates
on snag activity until resolution. All correspondence is
meticulously documented for transparency.
5 | Proactive Approach
Regular review meetings, in addition to consistent contact,
allow us to identify trends or patterns, enabling proactive
resolution of snags and preventing future issues.
A structured process of
investigation, prioritisation,
expert involvement, transparent
communication, and proactive
review, ensures efficient
resolution and client satisfaction
This proactive approach
minimises disruptions, enhances
project outcomes, and improves
user experience.
Owen Walsh | Aftercare Manager
